Senior IT Manager - Strategic VMO and Managed Services

Job Description:

The preferred working location for this role is the Medtronic facility located in Hyderabad TG, India.

CAREERS THAT CHANGE LIVES

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in IT that changes lives.

Medtronic is hiring a Senior IT Manager, IT and Managed Services, will be responsible for two critical components in support of the Vendor Management Office. First, this position will be a strategist, subject matter expert, and experienced professional with large, Indian-based MSP and BPO firms, understanding how to best manage large, complex contracts and relationships in order to maximize value creation and drive continuous improvement. Second, this position will serve as the  India leader for the  portfolio, coaching and mentoring all VMO employees based at Hyderabad, India. This role will report Director, Global IT India and also have close working relationship with Sr. Director IT and Managed Services, US. The success in this role will involve consulting with internal customers to understand their needs and then working with our most strategic IT service suppliers to meet and exceed those requirements. This position requires someone who is optimistic and entrepreneurial, with a bias for action – who embraces their role as a change agent to drive gains in supplier quality, cost, accountability, and innovation. This role is a key part of Medtronic’s global workforce strategy, which has been designed to leverage its service delivery partners for both recurring “run” functions and variable “plan” and “build” requirements.

Medtronic is committed to fostering a diverse and inclusive culture.  

A DAY IN THE LIFE

·       Key responsibility to help develop the vendor management strategy for Global IT’s services suppliers. Takes a long-term view that considers cost, quality, supplier mix, capability areas, competitive leverage, and preferred providers 

·       Works collaboratively with the VMO team, internal customers, and external third-party IT services providers to align strategy with execution

·       Provides local team leadership for all VMO employees at MEIC. Creates a culture of excellence and sense of teamwork, growing and developing each person while ensuring harmony and cohesiveness across the global VMO function

·       Creates and maintains relationships with our Top 10 Indian-based IT services suppliers. Responsible for site visits, audits, and local, face-to-face investment in our strategic partners. Able to leverage these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by our suppliers

·       Communicates past, present, and future IT services narratives effectively. Takes a data-driven, objective view of performance and uses internal and external feedback to create continuous improvement in service delivery

·       Delivers measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores

Delivers measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency

MUST HAVE (Minimum Qualifications)

·       Bachelor’s degree, preferably in a technical or business related field

·       18+ years working in some combination of IT operations, procurement, or vendor management; where influencing supplier behavior was a core part of the position

·       12+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Cognizant, TCS, Wipro, HCL, Accenture, IBM, etc.

·       7+ years creating and driving vendor strategy, aligning customer requirements with third-party services, delivering successful outcomes via internal/external teams

·       Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas

NICE TO HAVE (Preferred Qualifications)

·       Strong written, oral, and interpersonal communication skills, specifically as it relates to coaching and mentoring employees and working with service providers

·       Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution

·       Strong presentation skills – in support of both monthly recurring reporting and ad hoc strategy and analysis that must be communicated to internal customers

·       Intellectually curious and entrepreneurial – always looking for new approaches to problems, and new opportunities for improvement

·       Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo

·       Experience working with India-based IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position

·       Experience working with U.S. multinational firms, customers, and/or leadership teams; able to communicate and influence across cultures and time zones

Strong team management, cross functional leadership, lead by influence and negotiation skills