Field Engineer and Solutions Manager - Tyres

Job Description:

1. Pre-Sales Support

• Customer Requirements Research: Conduct in-depth research on customer needs for tyre products, including performance, specifications, application scenarios, etc., to provide a basis for product development and sales strategies.
• Technical Support: Assist the sales team in product demonstrations and technical presentations to help customers understand the advantages and features of the products.

2. Sales Support

• Product Installation and Commissioning: Be responsible for the on-site installation and commissioning of tyre products to ensure their proper use.
• Customer Training: Provide technical training on product usage, maintenance, and care to help customers better manage and use their tyres.

3. After-Sales Service

• Troubleshooting and Repair: Respond promptly to customer feedback on product issues, conduct on-site troubleshooting and repairs to ensure continuous customer use.
• Quality Feedback: Collect quality issues that arise during customer use and provide timely feedback to the relevant departments within the company to promote product quality improvement.

4. Customer Relationship Maintenance

• Customer Communication: Act as a bridge between the company and customers, regularly follow up with customers to collect their opinions and suggestions to enhance customer satisfaction.
• Sales Support: Assist the sales team in maintaining customer relationships, exploring potential needs, and driving sales performance growth.

5. Market Information Collection

• Market Dynamics Feedback: Keep an eye on market trends and competitor situations, gather relevant information and provide timely feedback to the company to support product development and market strategy adjustments.

6. Field Testing:

• Conduct on-site tyre inspections, performance analysis, and troubleshooting
• Support the development and testing of new tyre products for the Australian market
• Gather and report field feedback to our factories and product teams

7. Team Development and Leadership

• Build, lead, and manage a geographically distributed technical support team across Australia.
• Define team structure, recruit talent, and implement training programs to ensure consistent, high-quality technical service delivery.
• Foster a culture of accountability, safety, collaboration, and continuous improvement among team members.
• Provide regular coaching, performance management, and professional development opportunities.

8. Other Responsibilities

• Technical Support Documentation: Organize and write product user manuals, technical training materials, etc., to provide standardized technical support to customers.
• Industry Events: Technical Representation at industry events. Presentation of product technologies at industry and customer events

Job Qualifications:

1. Educational Background: Typically requires a bachelor’s degree in mechanical engineering, automotive engineering, or a related field.
2. Relevant Work Experience: Prior 5 years+ experience in a field engineer role, particularly within the automotive or tire industry, is highly desirable. Experience with on-site installation, maintenance, and repair of mechanical or automotive components is a significant advantage.
3. Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, sales teams, and internal departments. Ability to explain technical concepts in a clear and understandable manner.
4. Problem-Solving Skills: Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently. Ability to think critically and make sound decisions under pressure.