Roaming Engineer

Responsibilities

• Coordinate, plan and perform Roaming testing and network configurations for 3G, LTE, 5G NSA, IMS, VoLTE roaming and in order to facilitate new services and expanding our Roaming footprint
• Network updates using IR21 documents received from Roaming Partners - specify, create and track work orders for Roaming data network changes required in order to ensure inbound and outbound roaming continues to operate.
• Act as the technical roaming subject matter expert on new projects either in design, test or implementation stages
• Collaborate with cross functional teams/other platform owners with the implementation of network projects and upgrade strategies
• Collaborate with Roaming Partners and internal stakeholders e.g. Commercial and customer care, to identify trends and drive fixes for inbound / outbound live roaming incidents within the agreed service SLA
• Provide analysis of network and systems response to improve performance
• Perform effective issue identification and resolution process for network and customers issues
• Assist in identifying and the collection of metrics and performance reporting processes
• Participate in key vendor/industry forums to learn system and service health best practices

Requirements

• University degree in Electrical/Telecommunications Engineering, Computer Science, or similar.
• Minimum 3+ years relevant work/industry experience with an advanced knowledge of concepts, protocols, vendors, and industry trends in legacy and next generation cellular data networks
• Knowledge of TCP/IP related translations; understanding of SIP, Diameter and HTTPs protocols is an advantage.
• Must have a solid understanding of the 3G, 4G, VoLTE/IMS architecture, call flows, technologies, services, and implementations based upon 3GPP standards
• Demonstrated problem solving / analytical skills and knowledge of analytical tools
• Experience supporting mission-critical infrastructure in a fast-paced environment is preferred.
• Teamwork, customer focus, accountability, cooperation, respect, and innovation are demonstrated on daily basis.
• Ability to work under pressure while faced multiple deadlines and to be on-call in order to provide 24/7 technical support.
• Excellent written and verbal communication skills