Activation Specialist

The company is actively seeking an Activation Specialist for a Permanent role contract with its Vancouver based customer.

Work Location

Remote (Working in Eastern Standard Time Zone)

Key Tasks

• Manage 4+ customer activations at a time over a structured 4-week onboarding process.
• Lead kickoff meetings, configure systems, support data migration, and coordinate integrations.
• Deliver training sessions and guide customers through successful launch.
• Collaborate with Support, Product, and Engineering to resolve issues and improve processes.
• Work with accounting firms and third-party vendors as needed.
• Continuously improve implementation processes and contribute to customer success initiatives.
• Build and maintain strong relationships with clients, ensuring a positive and consistent experience.
• Serve as the primary contact for customers throughout implementation.

Key Qualifications

• 2+ years of experience in software implementation, onboarding or customers success roles (SaaS preferred).
• Demonstrated experience managing projects with multiple stakeholders and competing priorities.
• Strong communication and training skills with proven ability to explain technical concepts clearly.

Qualifications

• Experience in SaaS onboarding, implementation, automation, or dealership operations.
• Familiarity with data migration, accounting workflows, or integrations.
• High attention to detail, strong organizational skills, and a customer-first mindset.
• Experience in the dealership or automotive-adjacent industry is an asset.
• Familiarity with accounting integrations or Salesforce-based systems is a plus.
• Experience managing multiple projects in a remote, fast-paced environment.
• Highly proficient in Google Sheets/Excel and comfortable with data management.
• Bachelor’s degree or equivalent professional experience.