Amazon Connect Developer

Job Description

Total experience of 7+ years in software development working on software development projects including hands-on experience on requirement, design, coding, and unit testing involving development languages TypeScript/Python.

Minimum 3+ years of experience in Amazon Connect working as a contact center lead/developer.

Hands-on experience working on the design, development, deployment, and migration of contact center solutions at scale.

Hands-on experience on configuring and managing Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda.

Knowledge of DynamoDB, AWS CloudWatch, AWS CloudTrail.

Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues, etc.

Ability to write high-quality technical design documents, lead review sessions with customers to obtain approval, collaborate effectively with internal/external stakeholders on technical items, troubleshoot issues, and resolve them in a professional and timely manner.

Experience of working on projects in Agile Methodology.