Service Fulfilment Domain Expert

About the job

Role: Service Fulfilment Domain Expert

Location: Helsinki, Finland

Employment type: Full-time

Join our telecom OSS team as a Service Fulfilment Domain Expert, where you will ensure smooth operations, integration, and automation of service fulfilment processes across multi-vendor environments. You will be responsible for troubleshooting complex issues, performing root cause analysis, and deploying fixes, while working in Agile and DevOps-driven delivery. This role offers exposure to modern CI/CD practices, API integrations, monitoring tools, and large-scale OSS ecosystems.

Key Job Responsibilities:

• Provide L2/L3 support for OSS Service Fulfillment applications, ensuring high SLA compliance.
• Troubleshoot integration issues, analyze logs, and perform root cause analysis for permanent fixes.
• Develop and deploy bug fixes and automation scripts using Java, PL/SQL, and Shell scripting.
• Configure and maintain middleware components such as WebLogic, ActiveMQ, and JMS.
• Perform deployments and patch management using CI/CD tools like Jenkins and GitLab.
• Support API-based integrations (SOAP/REST) and ensure smooth data flow across systems.
• Work in Agile and DevOps teams to improve processes and delivery efficiency.
• Monitor system health using tools like Prometheus, Grafana, and ELK stack.
• Maintain documentation, operational guides, and knowledge transfer for the team.

Experience & Skills Requirements:

Must have:

• 6+ years in OSS application support and maintenance.
• Strong troubleshooting skills for OSS Domain.
• Proficiency in Java, PL/SQL, and Shell scripting for bug fixes and automation.
• Familiarity with WebLogic, ActiveMQ, JMS.
• Experience with Linux/Unix environments (RHEL).
• Knowledge of TMF standards and OSS workflows.
• Hands-on with CI/CD tools (Jenkins, GitLab) for patch deployments.
• Ability to analyze logs and resolve integration issues.
• Understanding of API-based integrations and SOAP/REST services.
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Familiarity with monitoring tools (Prometheus, Grafana, ELK).
• Proven track record in resolving high-priority incidents under SLA.
• Experience in root cause analysis and permanent fixes.

Good to have:

• Worked in Agile and DevOps environments.
• Experience in vendor coordination for assurance tools.

Success Metrics & Unique Selling Proposition (USP) of The Role:

• Ensure rapid incident resolution and reduction in repeat issues through effective RCA.
• Improve SLA compliance and operational stability across multi-vendor OSS systems.
• Increase automation coverage for service fulfillment processes and deployments.
• Enable seamless integration and data flow through robust API and middleware troubleshooting.
• Serve as a key expert in bridging operations, development, and DevOps teams for efficient service delivery.

What we offer / What’s in it for you:

• Opportunity to work on next-gen telecom solutions
• Exposure to advanced testing tools and practices
• Collaborative environment with global teams