Product Manager and Resident Engineer (Commercial Vehicle)

Our client, a multinational commercial vehicle company is looking for a Product Manager and Resident Engineer to be based in Dubai.

Responsibilities:

• Monitor and report on recurring defects from the Service Desk system.
• Communicate regularly with Regional Technical Support Engineers / Area Service Managers (Middle East), to resolve technical issues.
• Assist where required in providing technical information and advice to both importers and fleet operators.
• Resolve customer complaints to the satisfaction of the customer and the Company within the given KPI’s.
• Produce reports and case histories in respect of product failures in accordance with given guidelines.
• Produce the “Top 10” Middle East defect report monthly for Truck and Bus.
• Produce statistical analysis of failure rates from GA systems for all Middle East importers.
• Represent the centre in meetings within the company and with Private Capital Importers.
• Be an integral part of the Product Management Team and liaison between product and after sales portfolios.
• Actively participate in Product Request process for preventative product engineering.
• In collaboration with Area Service Managers (Middle East) create and distribute local information bulletins when required.

Qualifications:

• Degree in engineering or equivalent.
• At least 5 years relevant working experience.
• A range of demonstrated technical training courses that support the years of experience.
• Tertiary training in business management (preferred).
• MENA experience advantageous.
• Capacity and flexibility / stamina and energy.
• Complete understanding of vehicle components and service technical knowledge.
• Good command of computer systems and data processing applications.
• Driving licence for light vehicles preferably also for trucks and buses.
• English skills mandatory.