FTS Engineer

Job Details

Job Title: Field Technical Service Engineer

Business Group: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)

Function: Research & Development

Sub-Function: Field Technical Services

Location: Ireland/UK, in order of preference (1. Republic of Ireland, 2. Northern Ireland, 3. UK close proximity to an airport)

Contract Length: Permanent

Job Purpose

Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units. Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials.

Responsibilities

• Provide physical or remote Field Technical Support across customer’s and machine supplier sites across a multitude of Segments and Applications.
• Follow up each visit with a detailed and timely field service report for internal/external communication, include any Market Insights collected. Submit monthly report to direct manager.
• Support customer packaging trials from first attempt through to industrial qualification/ramp up. Raise any onboarding concerns/risks to the relevant internal stakeholders.
• Contribute to Growth by supporting trials for New Business Opportunities with existing and developing product portfolio.
• Complete/update tracker for the growth opportunities collaborated in. Keep line Manager abreast of constraints or blockers.
• Support Quality related issues by collaborating with other functions and the customer to scope, troubleshoot and resolve packaging material/machine/product interaction issues in a timely manner.
• Provide support to Product Development peers by trialing new products at OEMs and/or customer sites in order to assess machineability/suitability.
• Maintain schedule and work with internal peers to best meet the schedule needs of the customers.
• Focus on customer management and satisfaction through on-site support and involvement in new product development.
• Master technical knowledge of a maximum range of packaging machinery types, pack formats and applications across multiple Segments.
• Embody Safety Value and follow all Safety rules/guidelines.
• Demonstrate cost discipline.

Qualifications/Requirements

• University engineering/science degree or equivalent industry experience
• Proven experience in a similar role in the flexible packaging or packaging machinery industry
• Good understanding of flexible packaging converting processes and customer packing/filling equipment
• Knowledge of packaging validation procedures.
• Willingness to travel up to 70% of time with a degree of flexibility to meet the needs of internal and external stakeholders.
• Fluent in English. Additional European languages are a plus.
• Strong communication/interpersonal skills for external and internal cross-functional interactions.
• Strong focus on customer with team working spirit.
• Demonstrate solid technical and problem solving skills.
• Ability to work in a fast-paced dynamic environment and handle pressure.
• Rigor and attention to detail. Ability to organize own work, self-manage, prioritize and drive results.
• Proficiency with common IT tools (MS Outlook, MS Office, MS Teams). Previous experience with Salesforce.com is a plus.