Developer Transformation Engagement Manager

Description

Are you motivated to work with Software Developers helping them adopt the latest and emerging practices and tools? Are you excited by helping shape the next era in Software Development being shaped by AI? Do you thrive in a fast-paced, dynamic, and always evolving technology landscape?

The Developer Transformation Engagement Manager plays an essential role in helping Software Developer communities and teams learn, apply and scale the latest software development practices and methodologies through customer engagements. As an Engagement Manager you will collaborate with Software Development teams and Developer Specialists to coordinate learning workshops and customer engagements ensuring the delivery of a high standard experience.

Key Responsibilities

• Proactively identify developer transformation opportunities with customers, sales, and account teams. Engagement Managers dive deep to understand the customer’s business priorities, as well as their technical architecture, to identify opportunities or gaps that require use of latest methodologies, emerging developer technologies and services.
• Create, articulate, and position a compelling vision and value proposition to customers conveying the financial, technological and transformational value of transforming their developer practice with the platform.
• Work alongside Solutions Architecture leadership to support customers in the exploration, ideation, engineering and delivery of leading edge, innovative, cloud based solutions that leverage Serverless Architecture, Machine Learning, Generative AI and Agentic AI.
• Qualify, execute and deliver strategic innovation and developer transformation outcomes for a variety of customers across a broad range of industries and verticals.
• Establish the scope of engagements, and define working arrangements in collaboration with customers’ technical and business stakeholders. This includes evaluating feasibility and potential long-term impact and outcomes for customers and the organization, to ensure return on investment of engagements.
• Drive collaboration across cross-functional teams and facilitate stakeholder management across all levels from senior customer leadership to project teams.
• Develop extensive executive and senior technical relationships within client organizations; being viewed as a trusted advisor for innovation and cloud technology.
• Help customers structure their software development practices to ensure maximum benefit can be derived from innovation, prototyping, and the adoption of the cloud.
• Capture learnings and customer feedback from engagements and cascade these across the wider organization to improve services and products. Engagement Managers also participate in awareness campaigns and share technical and procedural knowledge derived from their engagements internally, as well as with, other customers.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Korean language fluency and business English skills

Preferred Qualifications

• PMP or SCRUM/Agile, SAFe certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• Bachelor's degree in Computer Science, Engineering, or a related field