n  Professionally represent the company to the customer. Develop and maintain good customer relations and business partnering. Assume accountability for continued customer satisfaction with service provided within assigned territory, site or function. Coordinate service requirements with customer to minimize down time or interruptions to the system.

n  Communicate with sales, service, and field process engineering to support customer technical requirements, evaluate product performance and conduct field trials.

n  Responsible for the safety of engineers assigned in identifying hazardous service environment and provide continuing safety training to the engineering team.

n  Provide technical advice, counsel and assistance to the customers and company on all aspects of equipment service support. Provides technical guidance to lower level staff.

n  Provide continuing feedback to product engineering on system performance and provide engineering change recommendation on system safety, reliability, and serviceability through internal ECR process.

n  Management of installed base performance during warranty period to ensure achievement of system performance to product specifications such as MTBF, MTTR, MTBC, and process performance standards.

n  Complying with Lam's Escalation Policies and resolve escalation with RPS.

n  Generate forecast on engineering labor hours and expenses for department assigned. Manage the utilization of engineer hours to the utilization percentage target for a balanced absorption result.

n  Align with Global Account (where applicable) on account / sales strategies to support of corporate objectives.

n  Supports preparation of and participates in user-meetings (Technical Review Meetings) and follows-up on defined pre- and post-sales activities

 n  Direct and supervise the day-to-day work of his direct reports.

n  Responsible for the annual Performance Management & Development exercise of his direct reports.

n  Develop and mentor high-potential personnel in order to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

§  8 to 10 years of relevant experience in the semiconductor industry, with at least the last three years in a people management role

§  Technical knowledge of Lam’s technological competitive advantage including etch / clean / deposition technology and plating technology

§  Account management know-how including excellent people management and strategic customer relationship building skills

§  Familiarity with Lam’s internal Management Systems including financial / P&L model will be an advantage

§  Possesses strong inter-personal and communications skills. Experience in dealing with difficult work partners

§  Commands good oral and written English, Hindi, Tamil

§  Has ability to work on one’s own and make decisions within the assigned area of responsibility

§  Possesses good analytical and problem solving skills

§  Availability for travels (regional and international)  

Skills Required:

Having experience in RF Matching and Sub-System design ( Mostly Worked in Antenna System) also Having Sound knowledge about Impedance matching (Smith Chart)

Having experience in EMI/EMC details and Simulation and Modelling using (CST, HFSS and ADS)

Experience using Test Instrument for Qualifying the Matching System ( Used VNA, Spectrum and Power Meter)

Exposure on RF Filter design and High-power design.

Job Requirements:

Qualifications:

 Engineering degree or equivalent.

Work Experience:

 3-5 years of relevant experience in the semiconductor industry.

 Strong technical knowledge of semiconductor equipment, including

etch/clean/deposition technologies.

 Experience in account management, strategic customer relationship building, and

service operations.

Skills and Competencies:

 Strong interpersonal and communication skills, with the ability to manage challenging

situations.

 Excellent analytical and problem-solving capabilities.

 Proven ability to work independently, make decisions, and manage cross-functional

teams.

 Proficiency in managing operational budgets, resource planning, and forecasting.

 Strong customer-facing skills with the ability to handle escalations professionally.

 Familiarity with internal management systems, financial models, and safety

regulations.

Qualifications:

• Bachelor’s or Master’s degree in Engineering (Chemical, Mechanical, Electrical, Materials Science, or related fields).

Skills and Competencies:

• Strong analytical and problem-solving skills with experience in data analysis and statistical process control (SPC).
• Excellent communication and customer-facing skills, with the ability to explain technical concepts to various stakeholders.
• Experience working with semiconductor equipment and process tools.
• Ability to work independently and in a team-oriented environment.

Familiarity with safety and environmental compliance in semiconductor manufacturing. Work Experience:

• 3+ years of experience in semiconductor manufacturing, process engineering, or related fields.
• Hands-on experience with semiconductor process technologies such as etch, deposition, lithography, or CMP.
• Strong understanding of process control, yield analysis, and defect reduction techniques.

What You’ll Do

Owns developing the system specificatons based on the product & process specification

Responsible for system architecture options and for integra ng platform, handler and process modules Lead program to make sure that mechanical, electrical, chemical, hardware, so ware and controls are integrated and work together to meet system specification

Break up system into functional sub-systems, defines sub-system functonal specifications with the budget margins. Approves the interface control documents between key sub-systems

Owns developing of the serviceability/ reliability/ maintainability allocation model, the reliability design approach and test plans

Develop system level test plan and approve the sub-system level test & spec verificaton plans

Assures system meets engineering and compliance standards

Collaborate with cross function teams across the globe (internal and external teams) on a regular basis

Drive projects independently and multi -tasking without losing effectiveness

Who We’re Looking For

Educational Qualification: B.E/B.Tech/M.E/M.Tech/PhD (Mechanical/Systems Engineering)

Years of experience: 11-20 years of relevant experience

Experience on systems engineering ac vi es for medium to large assemblies of capital equipment

Skilled in the design and opera on of complex industrial machinery, involving various mechanical, electrical, so ware systems, and a real- me control system. Familiar with the inter-relationships between sub-systems Capable of leading groups in structured problem-solving investigation’s and high-level system integra on challenges

Experience in Risk-mi ga on process and RCCA (root cause and corrective ac on) preparation for customers Excellent communication skills

Minimum Qualifications

 Ph.D. in Materials Science, Chemical Engineering, Chemistry or Physics with 6 years

of relevant work experience; or

 M.S. with 8+ years of relevant work experience; or

 B.S. with 12+ years of relevant work experience.

Preferred Qualifications

 In depth understanding of Plasma Physics, Reactive Ion Etching (RIE), Atomic Layer

Etching (ALE), Inductively Coupled Plasma (ICP), Capacitively Coupled Plasma (CCP).

 Familiarity with working in a laboratory and on semiconductor equipment with

experience in surface preparation and analytical techniques.

 Experience in surface preparation and analytical techniques.

 Interest in advanced technology and an on-going desire to learn.

 In-depth understanding and working knowledge of Statistical Process Control (SPC)

and/or Design of Experiments (DOE); experience with statistical tools (JMP,

Minitab, etc.)

 Strong organizational skills and demonstrated ability to manage multiple tasks

simultaneously and ability to react to shifting priorities to meet business needs and

deadlines.

 Excellent people skills with demonstrated ability to work effectively and efficiently

with diverse teams, semiconductor customers, internal and external partners.

 Experience working in a collaborative and matrixed environment

 Demonstrated ability to manage team of process engineers handling development

projects and supporting semiconductor customers

Minimum Qualifications

 Ph.D. in Materials Science, Chemical Engineering, Chemistry or Physics

with 5 years of relevant work experience; or

 M.S. with 8+ years of relevant work experience; or

 B.S. with 12+ years of relevant work experience.

Preferred Qualifications

 In-depth understanding and working knowledge of Semiconductor processes

such as Atomic Layer Deposition (ALD), Chemical Vapor Deposition (CVD),

Plasma Enhanced Chemical Vapor Deposition (PECVD), or Physical Vapor

Deposition (PVD)

 Background in Plasma Physics, Reactive Ion Etching (RIE), Atomic Layer

Etching (ALE), Inductively Coupled Plasma (ICP), Capacitively Coupled

Plasma (CCP).

 Familiarity with working in a laboratory and on semiconductor equipment

with experience in surface preparation and analytical techniques.

 Experience in surface preparation and analytical techniques.

 Interest in advanced technology and an on-going desire to learn.

 In-depth understanding and working knowledge of Statistical Process

Control (SPC) and/or Design of Experiments (DOE); experience with

statistical tools (JMP, Minitab, etc.)

 Strong organizational skills and demonstrated ability to manage multiple

tasks simultaneously and ability to react to shifting priorities to meet

business needs and deadlines.

 Excellent people skills with demonstrated ability to work effectively and

efficiently with diverse teams, semiconductor customers, internal and

external partners.

 Experience working in a collaborative and matrixed environment

 Demonstrated ability to manage team of process engineers handling

development projects and supporting semiconductor customers